sublimation black colour changing mug, AAA grade (12 pack; 24 pack; 48 pack)

this product can be returned to us within 10 days of purchase if the packaging has not been opened and is undamaged. You will pay for postage and ensure it is packaged well so it is not damaged during shipping. If the packaged item has been damaged in getting to you, please do not accept it, or if it has been left by Australia Post or courier please contact them immediately and take photos, so that they can take responsibility. In this case, they will need to deliver it back to us and we will need to send you a new product.

For any issues besides damage during shipping, please contact us first to tell us the reason why you want to return it. 

We ship for free for orders of $100 or more for greater Sydney, greater Melbourne, greater Brisbane (+ Gold Coast and Sunshine Coast) and greater Adelaide. Shipping is $10 for orders under $100. There is a small surcharge for shipping to other locations in Australia, to cover the courier surcharges.

Items will generally be shipped the same day and if you live in the cities above you should receive it within 2-3 days. There will usually be an additional day's shipping outside of these cities (and another day if you live in a remote area such as on a cattle station).

If you live outside Australia, please email us at info@redbackpremiumink.com.au or sms us at +61  406 770 302 and we'll send you a quote that you can add to the order. We ship internationally with sendle.com whose courier charges are very reasonable.

If you would like to pick your order up rather than get it posted to you, please enter the promo code PICKUP to get a 5% discount, then contact us at info@redbackpremiumink.com.au or at 0406 770 302 to arrange a pickup time.