What to do if your Epson printer does not recognise your compatible refillable cartridge?

When you install a non-OEM cartridge, the printer will display a warning message. Simply proceed and confirm the prompt, and the printer should accept the cartridge. If the problem persists, check the points bellow:

• Gently clean the cartridge chip with alcohol and a lint-free cloth.

• Check and clean the contacts in the cartridge carriage using alcohol and a lint-free cloth (see Figure 1). Always use a lint-free cloth when cleaning any inkjet printer components.

• Check the cartridge outlet: Make sure the plastic seal at the bottom of the cartridge is properly pierced during installation. Press down firmly until the cartridge clicks into place.

Note

• Try to avoid updating the printer driver unless necessary, as updates may affect recognition of compatible cartridges.

• Do not leave the printer without cartridges installed, as ink can dry in the printhead and cause issues.